Handling complaints in NHS Tayside

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NHS Tayside’s Complaints and Feedback Team is reminding staff of the procedure for handling complaints.

It is important to resolve concerns or complaints as quickly as possible and NHS Tayside recognises the need to support staff in developing the confidence and skills to do this.

All staff are encouraged to complete the following learnPro modules:

  • Customer Care
  • NES Complaints and Feedback 2017

NHS Education Scotland (NES) has also produced a learnPro module to support staff who may be involved in the investigation of complaints. This is available to NHS staff via learnPro – NES Investigation Skills and is also accessible to independent contractors providing NHS services via the “Little Things Make A Big Difference: Valuing People” website.

NHS Tayside’s Complaint Handling Procedure is available in British Sign LanguagePolish and Arabic on the Complaints and Feedback Staffnet page and on NHS Tayside’s website.

Quick view pocket guides for staff on NHSScotland complaint Handling Procedure are available by contacting NHS Tayside’s Complaints and Feedback team on x35507 or by emailing feedback.tayside@nhs.net

If you have any queries or would like more information please contact: Alison Moss, Complaints and Feedback Team Lead on x33349 or email alisonmoss@nhs.net

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