A recently published NHS Tayside pilot study confirms that the listening service provided at GP surgeries by a chaplain or trained volunteer makes a positive impact on patients’ outcomes.
Over the past several years NHS Tayside Department of Spiritual Care has been rolling out a listening service under the banner of Do You Need To Talk (DYNTT) www.doyouneedtotalk.scot.nhs.uk
The service is a talking therapy where people who are low in mood, feeling anxious or have worries can be referred to a chaplain or trained volunteer to talk through their issues and be helped to find solutions that work for them and their lifestyle. The service can be accessed via their GP and can be helpful as a first step before further input from health professionals such as psychologists, mental health nurses and psychiatrist.
DYNTT is part of a national work stream of Health and Social Care Chaplaincy administered by NHS Education for Scotland (NES) under their Community Chaplaincy Listening (CCL) programme.
Head of Spiritual Care Alan Gibbon conducted the research project as part of his 2018 MSc at the University of Glasgow. Alan worked with Debbie Baldie, Senior Nurse, Research and Development to write up his evaluation study for publication. Their article ‘Evaluation of Community Chaplaincy Listening (CCL) in a Community Mental Health Group’ was recently published in Journal of Health and Social Care Chaplaincy.
Alan’s pilot study sought to understand the difference CCL had on patients’ own sense of well being and to assess their views of the service. Of the 12 people participating in the study, the 10 people who provided feedback reported that the service was beneficial, that it increased their positive outlook, that it had given them a space to talk honestly and safely about how they were feeling and that following their sessions most reported feeling hopeful most of the time.
Alan hopes to undertake a larger study to understand the impact of such a new service.
If you want to know about the CCL service, please contact Alan on firstname.lastname@example.org.
If you are interested in person-centredness, patient feedback or research more broadly contact Debbie Baldie on email@example.com.