Improvement by design at Ninewells Emergency Department


Medical and Design students from the University of Dundee have been working with staff in the Emergency Department (ED) at Ninewells Hospital to improve the patient experience using innovative design techniques.


The students worked with patients and staff to understand the main issues experienced in the ED. They mapped out and designed infographics about patient journeys through the ED so patients could understand how the department works, what to expect and what healthcare professional they are talking to.


New signage has also been created to ensure patients can find their way easily to different parts of the department.


Emergency Consultant Shobhan Thakore said, “Patients coming to an Emergency Department often have to wait to be seen.  They understand this is necessary but we also understand it can be frustrating and we are looking for ways to improve this experience.

21-08-2018 Improvement by design at Ninewells Emergency Department 2

“The students have done a great job and we are delighted with the results of this project.  We are very impressed with what they have produced and it is great to see it in the department.

“It has also been thought provoking for the staff who work here, and we have a fresh outlook on what we can do to ensure an improved experience.”


Leave a Reply

%d bloggers like this: